Refund & Cancellation Policy

1.General Principle

StoryGift creates personalized products made specifically for you. Because personalized products involve story generation, illustration generation, file preparation, printing, and fulfillment, refund and cancellation rules may differ depending on the stage of your order.

Please review your story carefully before completing your purchase. Before purchasing, check:

• names and spelling
• character selections
• story details and illustrations
• page count and product type
• shipping address
• music selection
• other personalization details

2.Digital Products

For digital products that have not yet been delivered or made available for download, contact StoryGift as soon as possible if you need to request a cancellation.

Once a personalized digital product has been generated, delivered, downloaded, or otherwise made available, refunds may be limited because the product is personalized and cannot ordinarily be returned. Nothing in this policy limits any refund rights that cannot legally be waived.

3.Music-Enabled Digital Products

If you purchase a music-enabled digital StoryGift product, it is delivered in a digital format such as an MP4 video with the StoryGift theme tune.

A music preview is provided so you can preview the StoryGift experience before purchase. Previewing the music does not itself constitute a purchase.

Once a personalized music-enabled digital product has been generated and delivered, refunds may be limited except where required by applicable law or where the delivered product is materially defective.

4.Physical Personalized Books

Because StoryGift physical books are personalized and produced specifically for the customer, ordinary returns based solely on a change of mind may not be available once production has begun.

However, this does not eliminate rights for products that are:

• materially defective
• damaged in transit
• incorrectly printed
• materially different from the product ordered
• missing required pages or components
• otherwise covered by applicable consumer law

5.Cancellation Before Production

If you request cancellation before a physical personalized book has entered production, StoryGift will make reasonable efforts to cancel the order.

If cancellation is successfully completed before production, you may receive an applicable refund. Once production has begun, cancellation may no longer be possible.

6.Customer-Submitted Errors

Customers are responsible for reviewing personalized content before purchasing. Examples include:

• misspelled names
• incorrect dates
• incorrect character choices
• incorrect personalization details
• incorrect shipping addresses

If an error was supplied by the customer and the product was correctly produced according to that information, StoryGift may not be required to provide a refund or free replacement. However, StoryGift may provide a replacement or other resolution at its discretion.

7.StoryGift Errors

If StoryGift produces a product with an error that materially differs from the information confirmed by the customer, contact support as soon as possible.

StoryGift may investigate and, where appropriate, provide a correction, replacement, partial refund, full refund, or another reasonable resolution.

8.Damaged Physical Products

If your book arrives damaged, contact StoryGift promptly. Provide:

• order number
• description of the damage
• photographs of the damaged product
• photographs of the packaging when relevant

StoryGift may request this information to determine whether the issue occurred during production or shipping. Where appropriate, StoryGift may provide a replacement or refund.

9.Wrong Product

If you receive the wrong product, wrong format, or a materially incorrect personalized book, contact support@Storygiftshop.com.

StoryGift will investigate and provide an appropriate resolution where the error was caused by StoryGift or its fulfillment provider.

10.Shipping Delays

Estimated shipping and delivery dates may vary.

If an order is delayed beyond the promised timeframe, StoryGift will provide appropriate information and any cancellation or refund rights required by applicable law. If no shipping timeframe is stated, StoryGift will comply with applicable legal requirements concerning timely shipment and delays.

11.Lost Shipments

If a shipment is confirmed lost or cannot reasonably be delivered, contact StoryGift. StoryGift may investigate with the carrier and, where appropriate, provide a replacement or refund.

12.Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If a shipment cannot be delivered because an incorrect address was supplied by the customer, additional shipping or replacement costs may apply. StoryGift may not be responsible for losses caused solely by an incorrect address supplied by the customer.

13.Refund Method

Approved refunds will generally be returned to the original payment method used for the purchase, subject to the capabilities and policies of the applicable payment processor.

14.Refund Timing

Once a refund is approved and initiated, the time required for the funds to appear may depend on the payment provider, card issuer, bank, or other financial institution.

15.How to Request a Refund

Email support@Storygiftshop.com. Include:

• full name
• order number
• email associated with the order
• reason for the request
• relevant photographs or documentation if applicable

For damaged or defective physical products, include photographs when possible.

16.Chargebacks

If you believe a charge was unauthorized or otherwise requires investigation, contact StoryGift first where practical so that the issue can be reviewed. Nothing in this section limits any legal rights you may have with your payment provider.

17.Exceptions Required by Law

Nothing in this Refund & Cancellation Policy is intended to eliminate or restrict any consumer right that cannot legally be waived. Where applicable law provides you with a right to cancel, refund, replacement, repair, or another remedy, StoryGift will comply with that law.

18.Policy Changes

StoryGift may update this policy as products, fulfillment arrangements, or legal requirements change. The effective date will be updated when material changes are made.

19.Contact

Refund and cancellation requests should be sent to support@Storygiftshop.com.